Page tree

Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.


The Patient Journey and Service Blueprint visualizations visualization artifacts are used to align stakeholder understanding of what is needed to deliver the goal patient experience. These draft templates were created through a collaboration between VA's Human Factors Engineering team and ACTS. For this projectjoint, the goal patient experience is: Patients, Care Teams, and populations experience coordinated, efficient care that achieves health goals supported by computable, interoperable, current, evidence-based information available when, where, and how needed.

The VA Human Factors Engineering team is exploring ways to use this Service Blueprint to support VA Quality Improvement initiatives.  This This journey/blueprint template is also a centerpiece of the AHRQ evidence-based Care Transformation Support (ACTS). ACTS is producing a shared future vision of evidence-based, health IT enabled care transformation, and stakeholder-driven roadmap for broadly achieving this vision.ACTS initiative. 

The Ask: Collaborate with us to achieve the “Art of the Possible” Care Delivery Future Vision.